How can we help?

Good news, you can, as long as it hasn't left us yet. Pop us a message on WhatsApp with your order number and we'll take care of it. Cancelled orders are refunded as store credit.

We pack and ship within 24 hours, so the sooner you get in touch, the better. Once your order is on its way, we can't cancel it, but we'll happily help you exchange it when it arrives.

We accept UPI, debit and credit cards, net banking, wallets and Cash on Delivery. Every online payment is secure and encrypted.

Yes, anywhere in India, for a flat ₹100. Prefer to skip the fee? Just pay online at checkout.

Please keep your phone close on delivery day. Refused COD parcels can't be re-sent or credited.

• New here? Enjoy 10% off your first order with code MYFIRST10.
• Stack and save: 12% off orders over ₹2,499 and 15% off orders over ₹4,999. No code needed, it's applied in your bag.

Offers do change from time to time, so your bag will always show the latest.

It may have landed in your spam or promotions folder, so it's worth a quick look there and on WhatsApp. Still can't find it? Message us with the phone number you used at checkout and we'll confirm your order.

We do. Our e-gift card arrives by email and can be spent on anything on the site. The perfect gift when you're not sure what to choose.

As soon as your order leaves us, we'll send your tracking link on WhatsApp and email. You can also track your parcel here with your order or AWB number.

Nothing at all. Delivery is free on every order across India, with no minimum spend.

Every piece is ready to ship, so your order leaves us within 24 hours. From there:

• Metro cities: 2-3 working days
• Everywhere else in India: 3-5 working days
• Cash on Delivery: usually 2-4 working days

Weekends, public holidays and the odd courier delay can add a day or so.

Yes. Message us on WhatsApp and we'll arrange same-day delivery in Mumbai, beautifully wrapped, for a small extra charge.

We're sorry for the wait. Couriers can sometimes run a day or two behind, especially around holidays. If your parcel hasn't arrived within the expected time, send us your order number on WhatsApp and we'll chase it for you.

If your parcel comes back to us because you weren't available or the address was incorrect, we'll gladly send it out again. Just let us know. To avoid any hiccups, please double-check your address and phone number at checkout.

Once an order has been shipped it can't be cancelled, so refused parcels are final and aren't eligible for a refund or store credit. If your plans have changed, accept the parcel and get in touch, and we'll help you exchange it.

Not just yet. We currently deliver within India only, but international shipping is coming soon.

If something isn't quite right, you can return it within 5 days of delivery for store credit, valid for 180 days.

• Pieces must be unworn, with all tags, boxes and pouches.
• Sets need to be returned complete.
• Return shipping is paid by you.
• Please check with us before sending anything back. Returns sent without approval can't be accepted.

You'll find everything in our Returns & Exchanges policy.

We don't offer cash refunds. Instead, eligible returns and cancellations are refunded as store credit, valid for 180 days, so you can choose something you'll love.

Fancy a different design or size? You can exchange within 5 days of delivery for a ₹100 pickup and redelivery fee. Your piece needs to be unworn and in its original packaging. Once it's back with us and checked, your new piece is on its way within 2 working days.

1. Send us your order number on WhatsApp or email contact@tilassa.com.
2. We'll reply within 24 hours with the next steps.
3. Pack your piece back up, unworn and in its original packaging.

Sale pieces can be exchanged, but they can't be returned.

We're so sorry. Please message us within 48 hours of delivery with photos or a short unboxing video, and we'll send you a replacement free of charge, or store credit if we can't replace it.

Top tip: filming a quick video as you open your parcel helps us put things right faster.

Pieces that have been worn or damaged after delivery, anything without its original packaging, and requests made after the 5-day window.

Our pieces are 18ct gold plated over brass or 316L stainless steel. You'll find the details for each piece on its product page.

Tilassa is gold plated and made for repeat wear. Like all plated jewellery, it keeps its shine longest when it's kept dry, away from perfume and lotion, and stored on its own. Look after it with the tips below and it'll keep glowing.

We'd recommend taking it off first. Water, sweat and chlorine can dull the plating over time, so slip your pieces off before showering, swimming or working out.

• Make it the last thing you put on, after perfume, lotion and hairspray.
• Take it off before water, the gym and bed.
• Give it a gentle wipe with a soft, dry cloth after wearing.
• Keep it away from harsh chemicals and polishing creams.

Keep each piece in its own Tilassa pouch or box, somewhere dry. It stops chains tangling and pieces scratching each other.

We work hard to photograph every piece true to life, but colours can look slightly different from screen to screen.

Always. Every order arrives in our signature Tilassa packaging, ready to give.

Of course. Add a gift note in your bag before checkout, or tell us on WhatsApp, and we'll include your message or send the parcel discreetly.

Start with our Gifting Essentials, Sets or Best Sellers. Still not sure? An e-gift card lets them choose their favourite.

We'd love to help with events and corporate gifting. Tell us what you have in mind on our Bulk Orders page.

• WhatsApp or call: +91 83695 40170 (the quickest way to reach us)
• Email: contact@tilassa.com
• Instagram: @tilassa.co

We reply within 24 hours, Monday to Saturday.

Never. Please don't share your OTP with anyone, even if they say they're calling from Tilassa or a courier.