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Shipping policy

At Tilassa, every parcel is handled with the same care and intention that goes into crafting our jewellery. From our studio to your doorstep, we’re committed to delivering a seamless, transparent, and reliable experience - every time.

Shipping & Delivery

As soon as your order is dispatched, you’ll receive a confirmation via WhatsApp and Email, along with your tracking details so you can follow your parcel’s journey home.

We aim to dispatch all orders within 24 hours.
Estimated delivery timelines:

  • Metropolitan cities: 2–3 working days

  • Non-metro cities: 3–5 working days

Please note that these timelines are approximate and may vary slightly due to weekends, public holidays, weather conditions, or unforeseen courier delays. Our team works closely with our delivery partners to ensure your order reaches you as quickly as possible.

 Shipping Fees

  • Free shipping across India - no minimums, no hidden costs.

  • Cash on Delivery (COD) is available nationwide for a flat ₹100 fee.

    • Payment is collected safely at the time of delivery.

    • COD orders are fully eligible for returns and exchanges, in line with our standard policy.

    • Delivery for COD orders typically takes 2–4 working days, depending on your location.

Important Guidelines

  • No International Shipping (Yet): We currently ship within India only. Stay tuned - global delivery is on the horizon. 

  • Security Reminder: Tilassa will never ask for your OTP. Please do not share it with anyone to keep your transaction secure.

  • Unboxing Check: We recommend recording a short unboxing video upon delivery. It helps us resolve any issues swiftly should your parcel arrive damaged or incomplete.

Exclusive: Same-Day Delivery in Mumbai

For our cherished customers in Mumbai, we offer same-day delivery at an additional charge.
Need your piece in a hurry? Simply reach out via WhatsApp, and our team will make it happen - beautifully wrapped and right on time.

Payment Options

Choose the method that suits you best - every payment is secure and encrypted for your peace of mind:

  • UPI

  • COD

  • Bank Transfer

  • Wallets

  • Net Banking

  • Credit & Debit Cards

Packaging & Personalisation

Every Tilassa order is thoughtfully packaged in our signature boxes to ensure your jewellery arrives safely and beautifully.
If you have any special requests - from gift messages to discreet delivery - our customer experience team will be delighted to assist.

🤍 Need Assistance?

We’re always here to help - whether it’s tracking your order, arranging a special delivery, or answering a quick question.

Your Tilassa experience begins the moment you order - and we’ll make sure it’s as seamless and special as the piece itself.

Stack-worthy pieces, designed to last