Refund policy

Returns & Exchanges

Every Tilassa piece is handcrafted with care, and we want you to love it. If it isn't quite right, we'll make it easy.

At a glance

Returns

1. Message us on WhatsApp or email within 5 days of delivery with your order number.
2. We'll confirm approval within 24 hours.
3. Send the piece back unworn, with all tags, boxes and pouches.
4. Your store credit is issued within 2 working days of the piece reaching us.

Sets must be returned complete. Return shipping is paid by the customer. Returns sent without prior approval can't be accepted.

Exchanges
Swap for a different piece or size. The piece must be unworn and in its original packaging. Once we receive and inspect it, your new piece is dispatched within 2 working days.

Sale items
Sale pieces are eligible for exchange within 5 days of delivery, but not for return.

Store credit
Tilassa does not offer cash refunds. All eligible returns and cancellations are issued as store credit, valid for 180 days from the date of issue.

Damaged or incorrect items
Please message us within 48 hours of delivery with photos or a short unboxing video. We'll send a free replacement, or store credit if the piece can't be replaced.

Cancellations
Once your order has shipped, it can't be cancelled. If a parcel is refused or delivery isn't accepted, the order is final and no refund or store credit will be issued. This applies to prepaid orders in particular, as production and shipping costs are incurred once your order is dispatched. Please double-check your address and phone number at checkout. If your plans change after shipping, message us and we'll help with an exchange once you've received the piece.

Not eligible for return
Pieces that are worn or damaged after delivery, are missing original packaging, or are requested outside the return window.

We're here to help
WhatsApp: +91 8369540170 · Email: contact@tilassa.com
We reply within 24 hours, Monday to Saturday.

With love, from Tilassa. Made by human hands, meant to last.